Using a travel voucher
Have you received a travel voucher, but don’t know how to use it yet? Find the most asked questions about using travel vouchers here.
Questions about using travel vouchers
How can I use my travel voucher?
Your voucher has the same value as your original ticket (booking fees and credit card surcharges excluded). You can use your travel voucher as a payment method to purchase a new ticket or extra option at a later time, without having to pay a booking fee. Simply enter your voucher number during payment. Your voucher number consists of 13 numbers and starts with 074. It’s included in the e-mail you received and can also be found in your profile.
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
For detailed information and conditions, please review the refund policies on the latest flight information page. A different policy is in place for KLM Holidays.
What if the price of my ticket is higher or lower than the value of my voucher?
If the price of your ticket is higher than the value of your voucher, you’ll have to pay the remaining amount when purchasing your new ticket.
If the price of your ticket is less than the value of your voucher, you will receive a new voucher with the residual value. This new voucher is refundable.
For detailed information and conditions, please review the refund policies on the latest flight information page.
To which destinations can I fly with KLM?
Since the outbreak of the COVID-19, we’ve been closely monitoring the situation. We’re gradually planning to resume flights to some of our destinations.
Please enter your destination at TravelDoc to see what is currently applicable.
We strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight. Local authorities can provide you with more information.