Delayed or lost baggage

We realise it’s not a welcome surprise to find out on arrival that your bag is missing from the baggage belt. Let us tell you what you can do to solve it.

Important information regarding delayed baggage

Many airports worldwide are currently facing exceptional operational circumstances. That may impact the delivery of your delayed baggage. At this moment, the KLM Customer Contact Centre cannot provide you with more information. Therefore, it unfortunately will not help you to contact us about this. As soon as the status of your baggage is known, you can check this via the baggage tracking tool. Note though: it might take a couple of days before the status of your bag is shown in the tracking tool. We are working hard to resolve the issues and apologise for the inconvenience.

Report delayed baggage

Can’t find your bag after arriving? Always report this online as quickly as possible. There’s no need to wait at the airport. After creating a report, you’ll always receive a so-called Property Irregularity Report (PIR) with a file reference number. With this number, you can keep track of the status of your declaration. Once your baggage has been located, we’ll contact you to arrange delivery. We advise you to save your baggage tag until you have received all your belongings.

Reporting delayed baggage at the airport

Note that you currently cannot report your missing baggage online if you’re arriving at: Aberdeen, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Humberside, Inverness, Leeds Bradford, London City, London Heathrow, Manchester, Newcastle, Norwich, Southampton or Teesside.

If you’re arriving at 1 of these destinations, please go to the baggage desk at the airport to report your missing bag. Fortunately, in 90% of the cases, we’re able to locate your baggage within 3 days!

Tracking delayed or lost baggage

Already reported your missing baggage? Starting from 24 hours after your declaration, you can check the status in the baggage tracking system using your last name and the file reference number.

Are you staying at multiple destinations during your trip? You can change your temporary address in the baggage tracking system.

In the rare case we haven’t located your bag within 21 days, please contact the KLM Customer Contact Centre. We’ll discuss the next steps with you, such as submitting a claim.